Refund policy

FLERIXE Refund & 100-Day Money-Back Guarantee Policy

At FLERIXE, we want you to feel confident about your purchase. Our Electric Foot Callus Remover is backed by a 100-Day Money-Back Guarantee.

1. 100-Day Money-Back Guarantee

You may request a return and refund within 100 days from the date your order is delivered.

We encourage you to try the product as intended. Normal use of the product during the trial period will not by itself make your order ineligible for the guarantee.

2. How to Request a Return

To start a return, please contact us at:

Email: shop@flerixe.com

Please include your:

  • Full name
  • Order number
  • Email address used for the order
  • Brief reason for the return

If your product is damaged or defective, we may also ask for photos or a short video so we can resolve the issue quickly.

3. Return Requirements

Returned products should include the device and any accessories originally supplied with the order.

Products that have been intentionally damaged, misused, altered, or damaged through use contrary to the product instructions may not qualify for the 100-Day Money-Back Guarantee.

Please return the product reasonably clean. Normal signs of use from trying the product are acceptable.

4. Return Shipping

For returns made under the 100-Day Money-Back Guarantee because you are not satisfied with the product, the customer is responsible for return shipping costs.

If you received an incorrect, damaged, or defective product, please contact us before returning it so we can provide the appropriate resolution.

5. Refund Amount

Approved returns under our 100-Day Money-Back Guarantee will receive a refund of the product purchase price paid.

No restocking fee will be charged.

Any original shipping charges, if applicable, are non-refundable unless required by applicable law.

6. Refund Processing

Once your return is received and approved, your refund will be issued to the original payment method.

Please allow approximately 5–7 business days for us to process an approved refund. Your bank or payment provider may require additional time for the refund to appear in your account.

7. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us at shop@flerixe.com as soon as possible.

Depending on the circumstances, we may offer a replacement or refund.

8. Consumer Rights

This 100-Day Money-Back Guarantee is provided in addition to any mandatory consumer rights available to you under applicable local laws. Nothing in this policy is intended to limit rights that cannot legally be excluded.

9. Contact Us

For questions about returns or refunds, contact:

FLERIXE
Email: shop@flerixe.com

Thank you for choosing FLERIXE.